DiversiTech EL1838-3 - 3" E-Lite? Plastic Condenser Pad

Description

ComfortUp.com stocks and guarantees the lowest price on this DiversiTech EL1838-3 - E-LiteÆ Plastic Condenser Pad. ComfortUp.com offers fast shipping and easy monthly payments and expert tech support.
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DiversiTech EL1838-3 - 3" E-Lite® Plastic Condenser Pad
Item Description
DiversiTech EL1838-3 - 3" E-Lite® Plastic Condenser Pad
The E-Lite® is a plastic pad designed as a mounting base for air conditioning condensers. The rugged design provides uniform and generous ribbing for optimum, self-leveling ground support without inserts.
E Lite is injection molded from polypropylene, resulting in a pad that is lightweight, but not too light. A subtle texture prevents unit slide and presents a classic appearance, which is enhanced by rounded edges and a concrete gray color. Each pad is molded with its size in raised letters.
Features & Benefits:
Lightweight, yet rugged
Drillable for securing unit
Uniform ribbing transfers load evenly
Unaffected by UV or weather
Subtle texture resists unit slide
About Us
About Us
Payment
Shipping
Cancellations
Returns
About Us
ComfortUp is a provider of high quality indoor and outdoor goods ranging from cooling and heating systems and accessories, indoor air quality products such as filters, humidifiers, and dehumidifiers to a range of products and services that enable a more comfortable and energy efficient lifestyle.
OUR STORY
Homeowners are more interested than ever in the comfort and quality of the air inside their homes as well as in green living. They want to be better informed about the cooling and heating appliances that they rely on daily, and they're looking for products and services that will enable them to take more control of their comfort.
ComfortUp was founded to service customers who want to better their environment with the latest technologies at reasonable prices.
Our team is driven to offer products that focus on the core values that we believe in: ultimate home comfort, indoor air quality, and energy efficiency. From product selection to testing, everything featured on ComfortUp is handpicked with one goal in mind: improving the comfort and efficiency of your home.
We are a passionate group of professionals who work hard and take pride in providing to you and all our customers the highest level of care. We look forward to making your home a more comfortable place.
Payment
Payment
Immediate payment is required upon selecting "Buy It Now" or upon checking out through the cart.
We only accept payment via U.S. PayPal accounts. PayPal allows you to pay using a major credit card or direct transfer from your bank accounts. Sign up for a PayPal account by visiting www.paypal.com
SALES TAX:
We are legally required to collect sales tax in those states and localities where we maintain a physical presence (nexus). The applicable amount of sales tax charged to an order will be calculated based on the shipment destination's state and local sales tax laws.
PROMOTIONAL:
Website discounts, coupons, and gift certificates are not valid for use on eBay.
CONTACT US:
At Comfortup, we are committed to providing our customers with the best possible on-line shopping experience.
This includes a commitment to excellent customer service, even after your order has been delivered.
Please feel free to submit any questions or inquiries regarding your order by sending us a message through the eBay messaging system.
Our customer service department will respond to eBay messages within 24 hours Monday to Friday, 8am - 7pm EST.
Please send us a message containing the following order identifiers so we can service your request in a more efficient & timely manner:
Subject
eBay Item Number e.g.) 12 Digit Numerical Value e.g.) 123456789123
Your eBay Buyer ID
Shipping
Shipping
We strive to keep all items that you see online in-stock and ready to ship. Under normal circumstances, we will take 1-3 days to process your order. Once on a truck, it will take 1-5 days on freight for it to reach you.
NOTE: Please provide your telephone number upon checkout to help assist delivery efforts of the Freight/LTL carrier.
All Free Shipping promotions apply to residential or business curbside delivery within the 48 contiguous states.
Freight LTL Shipping currently does not include inside delivery.
We process and ship orders Monday through Friday.
Orders placed by 12 p.m. EST, Monday through Friday, are normally shipped within 1 to 2 business days.
Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Shipping transit times start once your order leaves our warehouse.
We highly recommend not to schedule your installation/replacement with your HVAC Installer until you have received your product this can avoid any possible additional charges. Since the shipping means are not via our delivery trucks, some delays in shipping by the freight or ground carrier may occur which are unfortunately out of our control.
Please Note, it is IMPERATIVE that we have your Correct Phone Number and Address on your Order. The Delivery driver will be Calling you to coordinate delivery. If they cannot get a hold of you, you may be subject to all relevant shipping fees.
EQUIPMENT ARRIVAL:
Shipping transit times are not guaranteed and may vary depending on your delivery address. Once your order arrives:
Please make sure to inspect each and every item on the pallet.
Count the number of items (boxes) on the shipment.
Make sure that your count matches the count printed on the delivery receipt before signing for your delivery.
Missing items or incorrect items that were noted on the delivery receipt, must be reported within 24 hours of receiving your order by contacting our Customer Service Dept via eBay messages.
We reserve the right to reject any claim for a missing item if not reported within the twenty-four period.
Remove wrapping or boxes and inspect each item of equipment thoroughly in the front of the driver.
DO NOT SIGN the delivery receipt UNTIL you have THOROUGHLY INSPECTED EACH ITEM.
Check all of the equipment to make sure it is not dented or heavily scratched.
Make sure to mark the delivery receipt either ?Clear?, ?Short?, ?Wrap Broken? or ?Damaged? after inspecting your shipment thoroughly. (Whichever is most applicable)
Please note: Shipment of this unit will be delivered on Pallets. Deliveries are typically done via 18 wheel trucks and your items may be dropped off on/near your driveway or most convenient location for delivery drivers. If you have small gated areas or limited access points, please make any necessary arrangements to have assistance transporting your items to your ideal safe, storage area. Drivers may not be able or expected to assist with transport beyond the drop off point.
MAKING NOTES ON THE DELIVERY RECEIPT:
If the number of items noted on the delivery receipt matches what you have received and none of the items have been damaged, accept your delivery, sign and mark the receipt Clear.
Please note: The consignee (the customer) is responsible to check and assure that the products being received are clear of damages and/or shortages.
If the items or boxes on the shipment do not match the number listed on the delivery receipt, mark the receipt "Short" (a packing slip will be attached to the freight shipment for your reference). Make sure to note on the delivery receipt which items are missing. We will work with the carrier to track the missing items, please allow up to 7 business days for the freight carrier to locate your items. Please allow the appropriate time for the Freight Carrier to locate the missing items notated short on the delivery receipt. If the freight carrier is not able to locate the missing items, we will ship those items via standard ground shipping to you at no charge if the receipt was noted short and the items that are missing are noted on the delivery receipt.
If the shrink wrap is torn or has been replaced during transit, mark the receipt "Wrap Broken."
HOW DO I HANDLE A DAMAGED SHIPMENT?
If any of the items appear to have any type of damage, mark the receipt "Damaged" (write which items are damaged and describe the damage). Any damaged equipment / shortages that are not reported during time of delivery with driver must be reported within 48 hours of delivery. Failure to report within said time frame will reduce the options we can exercise to resolve the damaged or short delivery.
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Dept. via eBay Messages to report which product(s) were refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Cancellations
Cancellations
PRIOR TO SHIPPING
You may cancel your order prior to the shipment of your purchase. To cancel your order, please cancel via your eBay account.
*Note that there will be NO CHARGE if you cancel your order prior to shipping.
AFTER SHIPPING
If your order has shipped but has not been delivered, you may request that a ComfortUp Customer Care representative contact the freight carrier in an effort to stop the delivery and bring the order back to a ComfortUp warehouse.
FEES
Cancellations after your order has shipped can be very costly, due to the fact that there will be several charges imposed: (1) the outgoing shipping charges to you (2) the inbound shipping charges back to our warehouse and (3) you will also be subject to a 15% restocking fee.
If your order has shipped and has been delivered, you will be responsible for the fee's outlined above.
*Items must be unused, in unopened boxes and we must be notified of cancellation within 30 days of delivery.
You, the customer, are responsible for these charges; they will be deducted from your refund.
Please ensure that the product you order is the right product for your needs, in order to avoid any costly errors by the customer ordering a wrong product. If you have any questions about selecting the proper equipment for your application, we encourage you to contact a local licensed HVAC/R contractor.
Once the order is cancelled, credit for the items may take as long as 30 business days to be refunded to your credit card. Refund will not be issued until we confirmation of delivery and that all items are in good, resaleable condition.
NOTE: You must contact us to file a lost shipment freight claim with the respective shipper. We recommend you to retain your tracking number for at least three months after shipping your product.
What to Expect:
After setting up your return, your request is processed with our Returns Department. A RMA number will be issued to you via eBay Messages correspondence (usually within 3-5 business days) along with an address to ship the product(s) back to and the instructions on how to properly package your return. Please make sure your RMA number is clearly written on the outside of your package, not on the product box. When the return is received at our warehouse, it is opened and inspected to make sure the proper products were received and that everything is in resalable condition with no marks on the box. Due to the inspection process and shipping times, please allow up to 5 business days for your credit to be applied after your return is received. If you are returning a product because we made an error in your order, we will promptly send you the correct item at no additional cost to you, and we will schedule and pay for return shipping. Please contact our customer service and advise of the incorrect item received.
Are Defective Products available for Returns?
If a product purchased from ComfortUp should result in failure upon installation or not operate after installation, a Return would not apply. All defective merchandise should be claimed through the Warranty Policy.
Need to setup a return?
If you agree to the above guidelines, please send a RMA request by contacting us via eBay messages.
Helpful Hint: To help expedite the credit to your account, please send return tracking information to our Returns department via eBay Messages.
Returns
Returns
At ComfortUp we stand behind what we sell and provide a superior level of customer support. ComfortUp promises to deliver high-quality products, in excellent condition, to your residence. If, for any reason you are not completely satisfied with your purchase, unused merchandise may be returned by simply requesting a Return Merchandise Authorization (RMA) from our Customer Service Department by sending us a message via eBay Messages.
** Returns for Unused Products **
We can process returns for unused products and refunds only for items purchased from ComfortUp. To set up a return for unused products purchased online you must request an RMA within 30 days from the day your order shipped. When requesting your RMA, please provide the following information: * Your eBay Item # * Merchandise Received * Merchandise Being Returned * Reason for Return
To receive a refund, please make sure of the following:
*All returned merchandise must be in resalable condition *The product must be free from damages, scratches and/or defects *All merchandise cannot have been installed *You must have the original manufacturer packaging for the item (manuals, accessories, packaging materials) *All free or gift items including accessories must be included with your return *There cannot be any writing or labels on the original manufacturer packaging for the item *Packages must be sent back by customer via a traceable source, such as UPS or FedEx. Please do not use USPS *Packaged MUST be sent back by the delivery method they were delivered (UPS or LTL) *All items must be returned with their assigned return merchandise authorization (RMA) number
Unused products with their original packaging can be returned within 30 days of delivery**, but will be subject to a 15% restocking fee to cover testing, cleaning, repackaging and other expenses. Used products or products that have been installed are NOT eligible for return. Opened returns must be in salable condition with original materials and packaging.
The purchaser is responsible for the cost of returned shipping. All returns associated with our "Free Shipping" offer will have the original shipping fees that ComfortUp incurred in the process of shipping your order deducted from the refund. For all other orders not associated with our "Free Shipping" offer, original shipping charges are non-refundable.
** Items returned without an RMA number will be refused by our warehouse
PLEASE NOTE: Items marked as Clearance/Overstock are not eligible for return. Please be aware that due to the nature of clearance sales we may not be able to offer a replacement/exchange on a clearance or overstock item.
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